UBS & UBS key4

4.6
52.3K reviews
1M+
Downloads
Content rating
Everyone
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About this app

This is the UBS Mobile Banking App for all our UBS clients (excl. the United States and Australia) who can benefit from these digital services.
Please note, that the available functionalities of our app may vary depending on your domicile.

If you live in Switzerland, you can open our digital product line UBS key4 directly via app:
• UBS key4 banking for your private banking
• UBS key4 business for the founding of an SA or SARL

Do you meet the requirements to use our Mobile Banking App?
• Smartphone with at least Android version 9.0, when opening an account with UBS key4 at least Android version 10.0
• You are client of a UBS Group company and benefit from UBS’s corresponding digital services.

How secure is our Mobile Banking App?
In short, UBS Mobile Banking provides state-of-the-art security.
How? Our security concept protects you fourfold. We uniquely identify you with the Access App or Access Card. By defining security settings and activating real-time notifications, you can increase security even more. Furthermore, we use artificial intelligence to check certain transactions for irregularities. And we help you use the internet safely – see our security recommendations on ubs.com/security.

Further information:
UBS Switzerland AG and other non-US subsidiaries of UBS Group AG have made the UBS & UBS key4 Mobile Banking App ("App") available exclusively to existing clients that benefit from these services with the exception of US and Australian clients.
The fact that the App can be downloaded from the US or Australia and/or any other country’s App Store does not constitute a solicitation, offer or recommendation to enter into a transaction, nor is it to be understood as a solicitation or offer for a client relationship between the person downloading the App and UBS Switzerland AG or other non-US subsidiaries of UBS Group AG.
Updated on
May 10, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info, and Device or other IDs
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.6
50.9K reviews
Tomas HB
July 27, 2021
The UBS app looks beautiful. And that is the only good thing it has to offer. It is courter-intuitive, buggy and slow. Basic features like finding previous payments are frustratingly difficult to find, it almost seems like the bank does not want you to know what/where/how much youve payed in the past. Basically, in regards to fonctionality, it seems like an app designed in 2005. Also, it is constantly updated, but why? It never gets better...
30 people found this review helpful
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UBS AG
July 28, 2021
Thank you for your feedback. We are continuously developing the UBS Mobile Banking app. Unfortunately, we cannot meet all needs at the same time. But we are trying to cover as much as possible. Best regards, your UBS team
Diego Lobba
June 2, 2024
Using this app is a constant pain. the experience of opening it, go through the Access app, then back again to the main app takes rougly 2mins with staggering black screens in between. I use the scan&pay functionality a ton and in the past 2 months the process has worsened, making the app to reboot once the scan process completes. overall doing any action with the app takes me 6 minutes, which is not immediate at all. my phone may be also to blame, but it gets problems only with this one.
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UBS AG
June 3, 2024
Hello Diego. Thank you for your feedback. We are sorry that you are not entirely satisfied with our app. Our team is always at work to improve it 👷. Please do not hesitate to contact us at ubs-mobilebanking@ubs.com to let us know what we could do better. Best, your UBS Team.
j p
May 31, 2024
Activation on another device simply doesn't work. I keep trying and it keeps failing. And you get a limited number of attempts. The app is VERY slow, probably the slowest I've ever used on Android, and that's saying something. For some reason you also need a separate app for this to work properly. The interface is pretty bare bones.
Did you find this helpful?
UBS AG
June 3, 2024
Hello. Thank you for your feedback. We are sorry that you are not entirely satisfied with our app. We will forward your feedback to our product management team so that your experience can be improved 👷. Best, your UBS Team.

What's new

Small improvements and bug fixes.
Release notes: www.ubs.com/mobile-release-notes